Legal
Refund Policy
Last updated: 9 October 2026
Our work is a service, so how a refund works depends on how much of the work has been done. This page explains it plainly. If your written proposal sets different terms, the proposal applies.
1. Store reviews
Store reviews are free, so there’s nothing to pay or refund.
2. Cancelling before work starts
If you cancel after paying but before kickoff, meaning before we’ve started work on your account, we refund your payment in full.
3. Cancelling after work starts
If you cancel a project after kickoff, we keep payment for the work completed up to that point and refund anything you’ve paid beyond that. We’ll show you what was completed, and once it’s paid for, that work is yours to keep.
4. Account audits
Once an audit has been delivered, its fee isn’t refundable. If you start a Core Flow Build with us within 30 days of the audit, the full audit fee is credited toward it.
5. Our 30-day fix promise
For 30 days after launch, if a flow we built doesn’t work the way your proposal described, we’ll fix it at no extra cost. This covers how the flow is built and works, not sales figures, which depend on things outside our control.
6. If we can’t deliver
If we can’t deliver the agreed scope for reasons on our side, we refund the part of the fee that covers the work we didn’t deliver.
7. Monthly campaigns
Monthly services are billed in advance. You can cancel at any time by email; the cancellation takes effect at the end of the month you’ve already paid for, and we’ll finish the work planned for that month. Fees for a month that has started aren’t refunded, and unused campaigns don’t carry over to later months.
8. Third-party costs and fees
Payments you make to other companies, such as your Klaviyo plan, apps, fonts, stock images or ad spend, can’t be refunded by us. Refunds are sent to the original payment method where possible; transfer fees charged by banks or payment providers aren’t refundable.
9. How to ask for a refund
Email yagiz@dubicon.net with your name, the project and the reason. We aim to reply within five business days, and any refund we agree to is sent within 14 days of that reply.
10. Disputes
If something isn’t right, please contact us before opening a dispute or chargeback with your bank or payment provider. Most issues are quicker to sort out directly.